At Saneen, we strive to provide high-quality fashion products. Our Refund and Returns Policy outlines the terms under which customers can request exchanges or claims. By making a purchase, you agree to the following policy.
1. Manufacturing Defects
If you receive a product with a manufacturing defect, you must claim it within 7 days of receiving the item. Claims made after this period will not be eligible for support.
To process your claim:
- Contact our customer support within 7 days.
- Provide proof of defect (photos/videos) and order details.
- Upon verification, we will offer an exchange or resolution.
2. No Refund or Return for Change of Mind
We do not offer refunds or returns if you change your mind after purchasing. Please make sure to review your order carefully before completing your purchase.
3. Exchange Policy
If you wish to exchange an item:
- You must inform us within 3 days of receiving the product.
- The exchange will only be accepted if the item is unused, unworn, and in its original condition with all tags intact.
- The customer is responsible for the delivery charge associated with the exchange.
- Exchanges are subject to item availability in our store.
To request an exchange, contact us with your order details.
4. Damage by Customer / Misuse
We do not accept returns, exchanges, or provide any coverage for items that:
- Have been damaged by the customer
- Show signs of wear and tear
- Have been misused
- Are not in their original condition
5. Contact Information
For any inquiries or support regarding our Refund & Returns Policy, please reach out to us:
Saneen
Address: Shonir Akhra, Jatrabari, Dhaka – 1236, Bangladesh.
Email: saneenbd.com
Phone: +880 1684-188385
By purchasing from Saneen, you acknowledge and agree to this policy.